Get LANA from the Play Store or App Store and create your free account. You can also click the download button on this website, available at the top of every page, which takes you directly to the official store. The process is quick, safe and ensures you always install the latest verified version. Installation is smooth and you’ll be guided through each step. The app is light, installs fast and is optimized for all devices so that you can start using our services without delays. We also provide instant updates, so whenever new features are added, you receive them automatically by simply updating the app in your store. Getting started is simple, and within minutes you’ll have everything ready for your journey.
Verify your details and add preferences so LANA can connect you with the right riders or drivers. You are a customer if your primary motive in the Lana platform is to travel to your destination. The costing system is built to be very fair and affordable to customers.The vehicles do not wait to be full since they are already going anyway so if you are the only one arrived the vehicle leaves therefore saving time. Setting up your profile also helps drivers and partners trust you, as you can add a clear photo, phone number, and payment method. In addition, you can update your preferences for comfort, route flexibility, and language, so every trip feels more personalized.
Enter your pickup and destination to browse rides or publish your own if you’re driving. You are a partner if you offer your vehicle to be used in this Lana service. You benefit directly once a customer pays their share of cost to travel. The customer must top up their wallet first before booking a ticket meaning there is no room for a customer travel in this service without having money to pay.We ensure that your vehicle is fully occupied all the time maximizing your reimbursements. The company charges a service fee of 18% on every booking.To switch from being a commuter to being a rider or vice versa go to Account tab in the app and select Log Out.Then follow the prompts and you will be ready.
Once you find a suitable ride, reserve your seat in one tap and complete payment. The app shows a clear cost breakdown before you confirm, including distance-based charges and any platform fees and generates an instant booking confirmation with a digital receipt. All payment data is transmitted over encrypted channels and stored following best practicesfor safety. If plans change, our in-app cancellation flow explains any applicable refunds or penalties and triggers automated refund processing where eligible. Support and dispute resolution are available from within the booking details so you can resolve issues quickly and with full documentation.
Monitor your trip in real time with live GPS tracking, accurate ETAs and route visualization so you always know where your driver is and when they will arrive. Share live trip status with friends or family using a private link, receive push notifications for driver arrival and significant route changes and view trip history after completion. Safety features such as an emergency SOS, quick call to driver and automated deviation alerts help you react if something feels off. The tracking experience is built to be reliable even on slow connections and provides clear contact details and vehicle information before and during the ride.
After your trip, leave a rating and detailed review to help maintain a trustworthy community - feedback affects user verification, visibility and trust metrics. The app encourages constructive reviews and provides templates for quick feedback. Earn loyalty points for frequent trips and on-time behavior which can be redeemed for ride credits or discounts. If an issue occurs, open a support ticket directly from the trip receipt; we keep conversation history and transaction records to speed up resolution. Consistently rated users gain recognition badges, promoting safer, friendlier travel for everyone.